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Privacy policy

Last Updated: [20/12/2024]

At TAMILAN FOOD DELIVERY, we value and respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our food delivery services, mobile applications, and website (collectively referred to as “Services”). By using our Services, you consent to the collection and use of your personal data as outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Services:

1.1. Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (e.g., credit card details)
  • Account login details (e.g., username and password)

1.2. Order Information

  • Food orders
  • Delivery preferences
  • Special requests or notes related to your order

1.3. Device and Usage Information

  • IP address
  • Device type (smartphone, tablet, etc.)
  • Operating system
  • Browser type and version
  • Geo-location data (with your consent)
  • Pages viewed and activity on our platform (e.g., app usage, order history)

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1. To Provide and Improve Our Services

  • To process and fulfill your orders.
  • To deliver food to the correct address and manage logistics.
  • To communicate with you regarding your orders, delivery status, and customer service inquiries.
  • To improve our platform and user experience, including analyzing usage patterns and preferences.

2.2. To Process Payments

  • To facilitate payment transactions securely and verify your payment information.

2.3. To Personalize Your Experience

  • To offer recommendations based on your order history or preferences.
  • To send promotional content, discounts, or special offers (you can opt-out at any time).

2.4. To Comply with Legal Obligations

  • To comply with applicable laws, regulations, or legal processes.
  • To detect and prevent fraud or illegal activities.

3. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

3.1. Service Providers
We may share your data with third-party service providers who assist in operating our Services, such as payment processors, delivery drivers, or marketing platforms. These service providers are obligated to protect your data and use it only for the purposes of performing their services.

3.2. Legal Compliance
We may disclose your information to law enforcement or government authorities if required by law, court order, or to protect our rights, property, or safety, and the rights, property, or safety of others.

3.3. Business Transfers
In the event of a merger, acquisition, or sale of our business or assets, your personal data may be transferred to the new owner as part of the transaction.

4. Data Security

4.1. Protecting Your Information
We use industry-standard security measures, including encryption, secure servers, and firewalls, to protect your personal data from unauthorized access, disclosure, or alteration. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4.2. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. Your Rights and Choices

5.1. Access and Correction
You have the right to access, update, or correct any personal information we hold about you. You can do so by logging into your account or contacting us directly.

5.2. Data Deletion
You may request to delete your account and personal information by contacting us. Please note that we may retain some data as required by law or for legitimate business purposes.

5.3. Opting Out of Marketing Communications
You may opt-out of receiving promotional emails, text messages, or push notifications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

5.4. Do Not Track
Some web browsers offer a "Do Not Track" (DNT) feature, which allows you to opt-out of tracking activities. We do not currently respond to DNT signals.

6. Third-Party Links and Services

Our Services may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information.

8. International Data Transfers

If you are accessing our Services from outside the country where we operate, please be aware that your data may be transferred to and processed in a jurisdiction with different data protection laws. By using our Services, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights described above, please contact us at:

Email: [mariaananth47@gmail.com]
Phone: [+918098095960]
Address: [surandai]
Website: [https://tamilan.online/]