Terms and condition

Last Updated: [20/12/2024]

Welcome to TAMILAN FOOD DELIVERY! These Terms and Conditions (“Terms”) govern the use of our food delivery services, mobile applications, website, and other online platforms (collectively referred to as “Services”). By using our Services, you agree to be bound by these Terms. Please read them carefully.

1. General

1.1. Acceptance of Terms
By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, do not use our Services.

1.2. Changes to Terms
We reserve the right to modify or update these Terms at any time. Changes will be effective immediately upon posting on the app or website. It is your responsibility to review the Terms periodically.

2. Services Provided

2.1. Food Delivery
We provide a platform for ordering and delivering food from partnered restaurants. The delivery service includes picking up the order from the restaurant and delivering it to the address specified by the customer.

2.2. Service Availability
Our delivery services are available within specified areas, as detailed on the app or website. Availability may vary depending on location, time of day, and other factors.

3. Account Registration and User Obligations

3.1. Account Creation
You may be required to create an account to place an order. You must provide accurate and complete information during registration, including your name, contact details, delivery address, and payment information.

3.2. Account Security
You are responsible for maintaining the confidentiality of your account details. You agree to notify us immediately of any unauthorized use or access to your account.

3.3. User Conduct
You agree to use our Services for lawful purposes only. You will not engage in any activity that interferes with or disrupts our Services or the experience of other users.

4. Orders and Payments

4.1. Placing Orders
When you place an order through our Services, you agree to pay the total cost of the food, taxes, and delivery fees as indicated at checkout. All orders are subject to acceptance and availability.

4.2. Payment Methods
We accept various forms of payment, including credit/debit cards, mobile wallets, and cash on delivery (where applicable). You agree to provide accurate payment details and authorize us to process the payment for the order.

4.3. Order Cancellations
Orders can be canceled within a specified time frame (usually before food is prepared or dispatched). After this period, cancellations may not be possible, and refunds may not be issued.

5. Delivery and Shipping

5.1. Delivery Time
We aim to deliver your order within the estimated delivery time. However, delivery times may vary due to factors such as restaurant preparation time, weather, traffic conditions, or other unforeseen circumstances.

5.2. Delivery Area
We deliver within specific geographic areas. Please check if we deliver to your location before placing an order.

5.3. Failed Deliveries
If no one is available at the delivery address to receive the order, we may cancel the delivery and charge a cancellation fee.

6. Refunds and Returns

6.1. Refund Policy
If there is an issue with your order (e.g., wrong items, damaged packaging, or unsatisfactory food quality), please contact us immediately. We will investigate the issue and, at our discretion, offer a full or partial refund, or a replacement.

6.2. No Return Policy
Due to the nature of the products, food items are not eligible for returns. We do not accept returns of perishable or opened items.

7. Liability

7.1. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our Services. Our liability is limited to the amount paid for the order in question.

7.2. Force Majeure
We are not responsible for any delays or failure in the delivery of services due to circumstances beyond our control, including but not limited to natural disasters, acts of government, or disruptions in food supply chains.

8. Privacy and Data Protection

8.1. Data Collection
By using our Services, you agree to our collection and use of your personal information in accordance with our Privacy Policy. This may include personal and payment information to process your orders and improve your experience.

8.2. Privacy Policy
Please refer to our Privacy Policy for detailed information about how we handle your personal data.

9. Termination

9.1. Suspension or Termination of Account
We reserve the right to suspend or terminate your account if you violate these Terms or engage in activities that harm our Services or other users. You may also terminate your account at any time by contacting us.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any legal action or proceeding related to these Terms shall be brought in the courts located in [Insert Location].

11. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:
Email: [mariaananth47@gmail.com]
Phone: [+918098095960]
Website: [https://tamilan.online/]